I’m from out of town and my father pre-arranged everything years ago, even so, they never tried to sell me even an urn (not picked out already). I ended up buying an urn there, having been able to peruse at my leisure. They were very professional, kind, caring and compassionate. They were open and willing to help in any way possible. They were even patient when I was unable to run down and pick up his ashes when they were ready, they were not pushy, at all. I would recommend to everyone 100%.